Role: Service Crew Member
Duration: November – December 2023 (School Holidays)
Location: 900 South Woodlands Drive Woodlands Civic Centre 

During the 2023 year-end school holidays, I worked as a Service Crew Member at McDonald’s, one of the busiest and most structured fast-food environments in Singapore. This role gave me my first formal work experience outside of the family business and taught me how to operate within a large company setting with high expectations.

My main responsibilities included:

• Taking customer orders at the front counter and drive-thru, ensuring accuracy and speed during peak meal hours.

• Preparing food and beverages according to strict hygiene and presentation standards.

• Cleaning and maintaining the dining area and kitchen stations, including regular sanitisation procedures.

• Working as part of a team to manage shift duties and support each other during rush hours.

This experience challenged me to work under pressure, especially during lunch and dinner crowds, while maintaining a positive and respectful attitude towards both customers and colleagues. I had to adapt quickly to the fast-paced environment, respond to customer needs, and follow standard operating procedures with discipline.

Working at McDonald’s taught me key values such as:

• Punctuality and discipline — being on time and following shift schedules strictly

• Customer service — handling different types of customers with patience and professionalism

• Teamwork — relying on and supporting colleagues in high-pressure situations

• Time management — balancing tasks during short break times and busy periods
  
  

• Although I was there for only a short time during my school break, the lessons I took from McDonald’s were long-lasting. It gave me confidence, real-world experience, and a deeper respect for people in the service line. It also helped prepare me for future job roles by giving me a solid foundation in workplace responsibility and communication.